Returns and Refunds
RIGHT OF RETRACTION OR WITHDRAWAL
All timelines given in this
paragraph means days FROM CALENDAR (non-working days).
In accordance with the provisions of
law in force (DL 206/2005 Consumer Code) the Customer has 14 days from the
receipt of the Product to exercise the right of retraction or withdrawal
by the Seller, without having to justify the reasons, for exchange or refund, to
condition that the Products are returned in their original packaging and
In perfect condition, within 14 days after being notified of its decision
The Purchaser is required to verify the
status of the delivered Products. In the case of a package received with obvious defects
(e.g., damaged, wet, or partially opened package), we recommend
Buyer to accept the package from the courier, having the same affixed to the same
the words “delivery with reservation.” The buyer has a period of 14 days
from delivery to make any reservations or claims for nonconformity or
Apparent defect of the delivered Products, with all relevant documents
After this period has elapsed and in the absence of
such formalities, the Products will be considered to be in conformity and free of any
apparent defect and no claim can be validly accepted by the
EXCLUSION OF THE RIGHT TO
RETRACTION OR WITHDRAWAL
The Purchaser may not exercise the
Right of withdrawal in the cases provided for in Article 59 of the Consumer Code,
- In case of purchase of clearly customized goods
- In case of purchase of sealed goods that
Are not suitable to be returned for hygienic reasons, such as.
cosmetics, or related to health protection, which have been
Opened after delivery.
Returned Products must not have been
opened and/or used and must be returned in their condition
original intact and complete with all materials attached.
PLEASE NOTE: will not be compensated in
in any way and without exception, returned with packages that are even partially
Open and/or damaged, with warranty seals removed.
To exercise the right to
retraction or withdrawal, the Buyer has up to 14 days after receiving
of your Order to inform Seller of your decision to retract
the Order or withdraw from it, by e-mail addressed to.
email@example.com indicating in the text: first and last name, number and date
Of the order, description and quantity of the item(s) returned, and justification
Only after receiving confirmation from
by the Seller about the receipt of the email, the Buyer must return
the Product(s) in its original packaging(s), at its expense (ad
exception of returns for damaged/defective goods or delivery errors) by
and no later than 14 days after the communication email, to the following
DESIGN4BEAUTY LTD, ANTONIO STREET
MEUCCI 50, 20831 SEREGNO (MB)
If the 14-day time limit was
on Saturdays, Sundays or holidays, this limit will be extended until the first
next working day.
If the Products are not
returned within 14 days, the Order will be considered final and will not be
Made any reimbursement. Products returned to the Seller with delay
(i.e., sent after 14 days from the email communication) will NOT be
returned to the Buyer, unless explicitly requested by the
of the Buyer himself and with shipping costs borne by him.
If the above conditions are
satisfied, the Seller shall refund to the Buyer all sums paid, in the
As soon as possible, within a maximum of 30 days after receiving the email
of request rendered and in any case always upon proven demonstration of the
shipment by the Buyer.
The initial shipping costs of
delivery are included in the refund, EXCEPT RETURN EXPENSES,
which remain the responsibility of the Buyer, as dictated by law, with the exception of
Of goods arriving to the Buyer damaged or with errors with respect to the Order
entered. Only in this case, the Seller will also bear the costs of